Bluesky and Community – Keeping The Social Skies Clear

 
The Chains of The Past

People who have not been in “social media” for more than 30 years often think that anti-social behavior online is relatively new, sparked by /some event/. This is simply not true.

In 2011 I wrote about problem users on social media. I had already been a community manager for 20 years at that point. In OnlineCommunities 103: Problem Users and the Problems They Cause, I explicitly discuss how certain behaviors are common, regardless of the platform.

Social media is…people. People behave in certain ways. Look back to broadsheets in the 18^th century, you see the same kind of pundits railing against social progress and being dismissive and insulting as you do now in the opinion sections of major media outlets. Human nature does not change, only the technology does.

For Bluesky, specifically, this means that many users are coming to the platform from X. Even before it became X, Twitter had always been a bit of a problem child. In 2008 when I joined, it was a curiosity, an IRC channel grown up to be a website. It was messy. It confused people who were not used to asynchronous chat. The majority of users were people like myself – curious about new platforms and their potential for communication, community and, inevitably, marketing.

Changes in moderation and management came with increasing user numbers.  Moderation got better, then worse, then better, then much worse. By the time Twitter devolved into X, it had become the technological equivalent of a hissy fit with flailing arms. People used to the behaviors that were normal on X – sarcastic, bad faith rebuttals, mean-spirited insults, veiled threats in top posts – sometimes find it hard to let go of that.

Because I began my career in online communities when we had no tools at all for moderation, not so much as ‘mute,’ I find it easy to simply ignore people whose unregulated behavior is unhealthy or unpleasant. This is a skill I have developed. Folks joining Bluesky from X, Meta and other platforms that don’t require respectful behavior, often drag their behaviors from platform to platform, like a set of increasingly heavy chains.

Bluesky is a relatively new platform. It has yet to be sold to advertisers or private equity. For many users, this is the first time they have joined a social platform at the beginning of it’s life cycle, when there is still a chance at equity, safety and delight as the platform grows.

The problem, however, is people. So how can Bluesky avoid some of the common lifecycle issues of other platforms?

 

Community Building Tools


Starter Packs:

I have been effusive in my praise of Starter Packs. These are curated lists of up to 150 accounts that can be themed however a user likes. Other users can follow all the accounts on a list with a single click. (You can search for Starter Packs to follow on this unofficial search: https://blueskydirectory.com/starter-packs/all)

Building communities is hard. I’ve written (on this very blog (!) in 2012 Creating an Amazing Social Network on Twitter WithoutSpamming the Universe, a step-by-step guide to how to build your community on a Twitter that did not yet have (and honestly, never has had,) a functioning curation algorithm. Starter Packs on Bluesky short-cut this process. Follow a source you respect, follow the people they respect – with one click. Or one account at a time…

 

Feeds:

…or not at all, with a Feed. When someone curates a Feed on Bluesky, you can scroll through posts that fit the Feed’s criteria without needing to follow any of the users. Of course you can follow from the feed or through an account directly, but Feeds allow you to see folks’ art and writing and news and commentary without having to also see their posts about topics you aren’t interested in.

Speaking of “topics you aren’t interested in,” let’s take a look at some of Bluesky’s useful moderation tools.

You can search for Feeds to follow directly on Bluesky: https://bsky.app/feeds

 

 

Moderation Tools

Moderation on Bluesky comes in several forms, several designed to help you curate your feed pre-emptively.

 
Muted Words & Tags

Ragebait relies on you having key words, concepts and topics that instantly set your blood pressure to overdrive.

For instance, you may dislike a topic – and by “dislike” I mean that you loathe it and wish it did not exist and would burn in fire. With Muted Words & Tags, you can cut down the likelihood that you will see that term (and any synonyms or related terms you add) in your feed. This is an imperfect solution. I cannot find all posts that imply the thing, use conceptual language about the thing, or do not mention the thing when they post pictures. If this seems complicated, it is. Human communication is very complicated. ^_^

As an example, let’s say you try to block something very common – cat pictures.
You can mute common words: cat, kitty, kitten in posts and tags. But if a person you follow posts cat pictures with text like “Look at this fine fellow” those will not be caught. You will see fewer cat pictures, but they will not be eliminated.

Block Lists

Block Lists are another imperfect solution, but can be very useful. Before you subscribe to a block list check the entries, so you know you are muting or blocking people you actually want to mute and block. Yes, this requires you to actually look at some unpleasant stuff for a moment of due diligence. I caution you on block lists because, predictably, bad faith actors are copying lists and regurgitating them in ways design to confuse.  How does that work? Let’s say you created a list of your favorite writers. I despise those writers, so I copy your feed and create a block list of them, encouraging people to not follow. Or I might create a block list of you and your friends and name it something bad, “Puppy kickers who suck,” to encourage people to pre-emptively block you. Why would I do that? Because, as we remember, people are the problem.

When you click on a Block List, you will see a link to “Subscribe” in the top right. If you click that, you’ll see a choice to Mute or Block everyone on the list.

Important Note: Blocked accounts are public on Bluesky. https://docs.bsky.app/blog/block-implementation.

Muting and Blocking Individual Accounts and Posts

Muting and blocking at an account level is easy as clicking an account as on any other platform and clicking the ellipsis on the top right.

Additionally, you can Mute a Thread or Mute Tags and Words in a thread or Hide Post for You – all of these by clicking the ellipsis at the bottom right of a post.

Said something you don’t want to deal with? You can Hide Reply for or Hide Reply For Everyone by clicking the bottom right ellipsis on your reply.

 

By selectively using all of these tools, you can curate your feed on Bluesky up front and as you follow people to create an experience that works for you. 

Reporting and Community Standards

In addition to the tools on Bluesky that help community-building and functional moderation that allow you to curate your feed,  we have Community Standards, that shape best pratices.

The main Community Standard on Bluesky is: Do Not Engage With Trolls. Full stop. Don’t reply, don’t screencap and top post  nasty stuff (we’ll get to that in a bit). Just mute, block, report and ignore. Starve trolls of air and attention.

After X, many people find it almost impossible to just not, because the culture there was based around mass harassment campaigns who decided that being blocked was a “win”.

Bluesky moderation is, at the time of writing, aggressive about blocking accounts that harass, or align themselves with groups that engage in bias and harassment. When you see a post or account that is harassing, disparaging, performing harassment regalia or symbols or any other passive form of aggressive bias, prejudice or hatred – click that ellipsis and Report Post or Report Account.

Earlier I said, "don’t screencap and top post nasty stuff." On X ragebait economics makes it profitable to find something anger-inducing, screencap it, then same something snarky or passively threatening and let hordes of followers mob some person. The behavior is sometime used by famously unpleasant folks to drive harassment campaigns of often completely innocent people. On Bluesky that behavior is not appropriate, obvious and should be reported immediately. But there is also another Community Standard: Do Not Subject Your Followers To Crap from X. We left there, please don't bring it with you.Don't dig up terrible people for us to be angry about. Bluesky is about building communities and keeping them safe - that includes your own followers!

Another important Community Standard on Bluesky is that the platform is Active Accessibility. This issue deserves a whole post of its own, you can start with Veroniiiica’s Post about BlueSky Accessibility Features For Low Vision. In account settings, there is an Accessibility tab on which you can Require Alt Text Before Posting to remind you to do so or Display Larger Alt Text Badges.  

The Community Standard on Blue Sky is to include Alt Text with images. Images that are added without alt text are often not shared by community members and may not be seen by some users. This was not decided as a policy, nor was there a decision by any one human or group. It is simply a generally agreed-upon community standard.  The Bluesky community has generally agreed that active accessibility accommodation is the right way to post on Bluesky.
 

Because Social Media is people, the problem with social media is also people. Lucky for us, the joy of social media is also people! Bluesky understands that and, at this moment in its lifecycle gives us tools and standards to help us build the communities we want and need. It's up to us to leave the chins of the past where they belong and take flight.


Find Erica on Bluesky at okazu.bsky.social

Monetizing Your Blog in 2015: Getting Ready for the New Year

"How Do I Monetize My Blog?"

We've all seen this question a million times. And the people who answer it seem so confident - these easy steps are all they ever needed to monetize their blog.  It seems so easy, but why isn't it working for you?

Today's post include four steps, but each of these steps are pretty big ones. We're not talking fairytales - if you want to make money in 2015 with your blog, you need to do some real work on it right now. So let's get started!

Giving Your Blog a Winter Tune-Up

When cold weather comes around, you tune-up your car, recaulk the windows. When the weather warms up, you take to the garden to prettify your yard. Seasonally, you do maintenance on your house and yard.....

...so how long has that blog looked exactly the same?

As time changes, technology changes, and expected levels of technology use changes, as well. Layouts that were great in 1998 are embarrassingly painful now. It's time to shake that blog out and give it a look-over. Great big embedded files aren't important, what's important is that your blog is lithe enough to be shared and commented on. No wants dancing hamsters any more. What you want and need are a core audience of engaged, passionate readers.

Ask yourself,  Is My Blog Sociable?

Every corporate site has sharing links, but there's nothing sociable about them. You can share company news for years and no one from the company will thank you, unless you have a massive readership. If you have sharing tools on your blog, can you track the shares, know what people are saying and where they are saying it? Monitor who you top sharers are and be able to thank them where they spread the word. Being sociable will build a strong brand and a strong bond with your readers. Reward them with your time and attention when they engage and they'll be back for more.


Have Realistic Expectations

Whether you're writing about a niche topic or trends in technology, your audience size will be the key factor in what you can reasonably expect from monetization. The demographics of your audience will also be key. 250 readers everyday is significant to you, but even if each one clicks on those ads and affiliate links, it's not going to add up to much. The halcyon years of affiliate income is long gone, as retailers and ad networks are squeezing down hard on rates.

Audience size and readership demographics will affect potential income - but it's your readers engagement that will ultimately decide whether you succeed.  If your posts get high engagement - more than just a like, but actual conversation, people ready and willing to engage with your content by sharing their thoughts about it, you'll have a better chance to successfully monetize.


Don't Be Afraid to Talk About It

The very personal relationship you build with your audience is the real draw for your blog. Unless you're working with a major magazine site, readers are reading your blog because of you - your stories, your perspective.

When you launch your monetization campaign,don't slide it in when no one's looking, don't be subtle - tell folks about it! If you've done everything right, your readers will jump at the chance to be part of the team, and make your blog an income-generator for you. They want you to succeed, so help them to help you. 

Get your blog tuned up, ramp up on being Sociable, and come back next time for some good options for monetizing your blog in 2015!

The Smallest of the Small, the Least of the Least: Three Online Quests for a $5 Amazon Gift Card

I've been blogging for 12 years. Like most mid-reach bloggers, I have monetized my blog in several ways: Affiliate links, ad networks, subscriptions and buying goods and services directly. Like most mid-reach bloggers, I'd better not quit my day job.

My affiliate links help pay for the materials I review. (I rarely accept review items, prefering to remain an independent voice in the field.) Amazon is, for better or worse, pretty decent to bloggers. Depending on how active I am in blogging, the level of relevance the materials I review are and how flush my readers are, I get a  trickle of Amazon commissions.

So when Bing started a new search campaign to get people to use their shiny, unused search engine by offering gift cards to things other than Xbox, I decided to see how long it would take me to get a $5 gift card to Amazon.

At about the same time, I suddenly started getting emails again from Empire Avenue (remember them?) They are still around and, as my account was never deleted, people are, apprently, still buying shares in my "stock". I have millions of their fake currency "Eaves", but I noticed that they've devalued Eaves and are now selling - for real money - Vees. With Vees, you can get real-world items like $5 gift cards!

So, I thought I'd compare these three systems and see which makes the best sense in terms of time and money to get $5 off on Amazon.

The quest: $5 Amazon Gift card on Bing

After a quarter century as an Information Professional, I am now a Gold-level searcher on Bing. Aren't you impressed? Probably not, and you really shouldn't be, because being "Gold: level on Bing doesn't mean you have searching skills, it means you have free time.

To join Bing's searching rewards program, you need to have a MSN account. Not a problem, I have several Hotmail addresses I still use. (Laugh if you will, I have multiple active addresses on Yahoo, Gmail, Hotmail, work mail and other services. I've been online for a long time.)

Every day, one gets a single point in reward for every 2 searches at Silver level and every 3 searches at Gold. This is a tad penurious on their part, but a quick run-through of the News, Weather, and a few pre-programmed "interest" searches and I have my points. A scratch-off game also gives me the opportunity to win more points but, like the searches, the rewards are parsimonious. 50 points is all I've won in a month of digital scratching. Bing suggests searches on things for extra points and contests to enter for an extra few points a day. An app to add in mobile searches increases your points, as well.

Commitment: Takes me about 10 minutes every morning, 15 if I play the scratch and win. There is no cost.

ROI: I have my gift card in a month at Silver level and 2.5 weeks at Gold. (Of course, doing this regularly mean you'll move up to Gold status, which also drops the "price" of the card from 525 credits to 475.  With increased ability to gain credits, and a lower price, a Gold level member could get a $5 Amazon Card just about every 2 weeks.

The quest: $5 Amazon Gift Certificate through Amazon Affiliate links

I blog anywhere from 4-7 days a week on my primary blog. Each blog post takes anywhere from 1-2 hours, depending on the content. 

Affiliate links work best when the item is 1) new and 2) affordable. A $250 premium item will get a lot of clicks, but few purchases, where a $10 just-released book will get more purchases. Obviously. As with Bing, the more purchases, the more the affiliate rate goes up, so a good month gets better disproportionately.

Affiliate payments are paid out more than a month later, and an affiliate has to hit a certain level of $/month before a payment will be made. If I'm posting more about online media, large-ticket or overseas items, I might not get a payout for a few months.  OTOH, a good month can be extremely good.  Pre-holiday and post-holiday months are usually significant, but they can't be counted on for consistency,

Commitment: Averaging 90 minutes a day, and waiting more than 30 days for that GC. 

ROI: When it's good, it's excellent, but for mid-reach bloggers who are not drawing in a salary's worth of readers, its neither consistent, nor always predictable.

The quest: $5 Amazon Gift card on Empire Avenue

You register an account and start to "purchase" "stocks" from people who think "Buy My Stock!" is a good promotion. They buy shares in you. You amass "Eaves" and quickly realize that if you are not active on EA at all, your stock will still go up if you do actual social media elsewhere. So you leave. "Eaves" have no worth, no value at all. It's strictly a score. You are worth XYZ score, your shares are sold at ABC score.

But Vees, well they have value. You can buy them for real money and cash them in for real things, like gift cards. And you can earn them, by completing "Missions" on the site.

1000 Vees cost $25, and it cost 650 Vees to get a $5 Amazon Gift Card. For the same $25 I can just get 5 $5 GCs, so this seems like a silly deal on the face of it. But what about earning Vees? I go over to the Mission tab and even when I filter only for Vee-earning missions, I see mostly Eaves. I complete a mission or two on every visit where Vees are to be earned (mostly in the form of clicking a link to visit someone's site.) The "missions" are valueless At least on Bing I'm reading today's headlines, checking the price of yen and the weather. On EA, I don't even have to look at the link I click, if the person creating the mission isn't sophisticated enough to require me to comment or share.

Commitment: 5 minutes a day, tops, clicking a button or two, but...

ROI: After about a month or so, I have amassed 231 of the required 650 Vees. And there are hardly any Vee-earning missions posted at any given time. I'll be doing this for a long time before I get $5 off on Amazon from Empire Avenue.

Triple Quest Conclusion

I'm not quitting blogging anytime soon, but I have to say, in my quest for this smallest, least of useful rewards, Bing wins. 

Is Your Business Truly "Social"?

by Rodney Noran

There is so much being said about Social Media and Social Media Platforms that it often seems that there's nothing left to be said. But for every viral social campaign there are hundreds of companies and individuals struggling with the reality of using Social to make a real impact on their business.

There are two questions you can ask yourself to understand if your business is truly Social:

What do you want to accomplish?

If you want to sell more products and that's it, you want advertising, not Social.
If you want to run a sale, you want promotion, not Social
If you want to know what your competitors are doing, you want Business Intelligence.

If you want to talk with your consumers and get them to talk with one another - you want Social.


How are you going to measure it?

Having a Facebook page is not "Social Media." Getting Likes is not "Social Media." Facebook is a platform on which you can engage your audience and turn them into a market. Any platform - Pinterest, Google+, a corporate website, can do this.

ROI requires I. Invest Time and/or Money to have a base measurement. What is a "Like" worth? Probably not all that much if it goes no further. Knowing when a "Like" turns into a sale and getting your consumers from Point A to Point B is not just a critical sales skill, it's an important Key Performance Indicator for your Social Media Strategy. Your ROI should not be your strategy.

On Being Social

Even more importantly, your Social Strategy should be about getting your consumers to Point C - where they cheerfully promote your business for you and tell their network about your promotions. Point C should be your goal.  When you reach your goal, you'll know that your business is truly Social.

Creating a Sustainable Blog Subscription Model With Patreon

This year makes 12 years since I began a blog.

In the summer of 2002, the fans of the genre of animation and comics I was chronicling numbered in the dozens, perhaps hundreds. I began a blog, called Okazu, using a niche tool to discuss a niche form of entertainment.  It wasn't, I thought, going to have more than a few readers.

12 years later, it's been a heck of a ride. Okau gets about 2500 readers a day, I've published books, lectured around the world, interviewed stars in the field, written thousands of reviews, fielded tens of thousands of comments, met many amazing people and built a whole family of reviewers, readers and creators.

The one thing we've never managed is to create a sustainable business model. It's all well and fine being a completely unique information source on the Internet, it's an entirely different thing to maintain a consistent pace of content creation without selling out to advertisers and ad networks. To make matter worse, some of the content on the blog is adult in nature, because the creators, writers and readers are adults, but the ad networks are not. There is nothing explicit on our blog, but even a hint of skin on the cover of a review item was cause for alarm at most ad networks.

Affiliate links work great when you're selling weight loss products or have a readership of millions. Okazu makes use of affiliate links, of course, and they are a nice way to supplement the purchases of the items we review, but again, not a sustainable business model.

Well, how about crowdfunding? This is an exciting new field and is being used successfully by a number of creators.  There's one real downside to crowdfunding - most crowdfunding sites are project-based. This is terrific when you're working on a book, or a movie, or an art exhibit, but when the premiums are shipped and the book is done, it's back to the drawing board. A few creators have used the established systems to try and raise money to support themselves while they do their work, but these campaigns have not been successful - and they raise the ire of other creators and potential patrons for not being centered around a specific project.

Over the years at Okazu, I've done a few game theory-inspired forms of engagement-raising. People sponsoring reviews, for instance, receive a badge to show their level of support, and they are listed on the Home Page under our Hero Roll. When I rolled out the Hero badges program, it took off so quickly that we had to hustle to find items to put on the blog Wish Lists. This campaign allowed engaged readers to be more involved than just read. We also provide special badges to people who send in news items for our weekly news roundup. 

The blog was less like a single project, however, and more like a magazine, with 3-5 review articles and one news report posted per week. Content is constantly renewed and we have special features like Interviews, Event News and Reports, Historical analysis and Opinion pieces. Would people subscribe to a blog as they did to a magazine?

Enter Patreon. "Patreon enables fans to give ongoing support to their favorite creators." Readers become patrons through a subscription-like model, paid monthly. Creators can look at their work as an on-going project, with goals to attain, as well as rewards to provide patrons. And so, I launched the Okazu Campaign on Patreon.

 For rewards, I went with what worked - we offered the Hero and Superhero levels we'd already been using and added a new level for the campaign. Long time readers who have been able to enjoy the content for more than a decade could pledge whatever they could to help the blog grow.

The readership of my blog will never be in the millions. But my highly engaged readers - the readers that make up the Okazu family - jumped at the chance to support the blog.

Patreon's system is simple to use. It's easy to communicate with patrons, upload videos, provide updates and new content on a regular basis. Payment is monthly, minus reasonable fees. More importantly, your patrons aren't supporting a work, they support the work of creating content.

Patreon might be the sustainable business model we've all been waiting for. Here's to another 12 years.

Speaking Socially About Social Media

We've all seen those articles - 5 Tips to Pump up Your Social Media (heck, we've written those articles.)

We know what we need to do.

Well, we know what you should do to make your social media stronger, better, faster. So why is our own social media so lackluster?

Let's have a social chat about Social Media. Just you and me.  Because when we, you and I, have a chat, that is the core of social intercourse. And that is exactly what is missing from all those tips articles...social intercourse. It's the difference between being the MBA in the meeting room and the person behind the counter in the store. If I'm talking to you about Social Media and you're talking to me about the day-to-day realities of your schedule and energy, we're not having a conversation.

It's great that there's so much information out there about Social Media. New tools pop up every day and old tools change. What was the wild west five years ago, now has  End User Licensing Agreement three pages long. So before you and I sit down and talk about how to take your social media to the next level, let's make sure we're both talking about the same thing - you, your business and how you can delight and engage your customers.

So next time you click on an article about social media, check to see if it's talking about social media in a general sense, or really talking about you. The difference between the theoretical and personal is the difference between a successful social strategy and an expensive consultant whose plan you never use.

Doing Less - How to Unlock Amazing Customer Service

Can doing less satisfy customers more?

There have been many studies about how small rewards create less pressure and instill more creativity and receptiveness. The Candle Problem is the one I refer to the most. But for today, as I so often do, I'll resort to parable to answer this question.

 Parable 1: On my other blog, which deals with an extremely narrow niche of a niche, I created the "Hero program," in which people who buy an item off my Wish List for me to review get the least of all possible rewards - a jpeg image of a badge. This program took off so quickly that there are times I'm often pressed to keep items on my list...and I had to create a premium tier for people who wouldn't stop giving me things! The point here wasn't that I was giving them meaningful physical rewards, but that I was giving them recognition. I'll come back to that in a moment.

Parable 2: I recently called up an airline to request an upgrade for my upcoming trip. I am flying with my wife and while I have barely-elite status, she has none. The CSR said, "You'll be upgraded first, then she will, if there's room." I replied, very slowly and calmly, "But you're going to do *everything* in your power to make sure we both get upgraded, right?" And I kept on her until she actually said those words back to me.

Which brings me to my actual point.

Customer Service has two key components:

  What you do for people

and

  How you do it

What you give people is the actual reward. Whether it is a little gesture of thanks, or a new car, the reward itself is only as important as the feeling of "seriously, we appreciate you" that the customer gets from it.

Truly frequent fliers probably don't notice anymore when they get upgraded...they expect it, demand it, feel that they've earned it. It's their due, not a gesture of appreciation for their business. 

How you do a thing is 99% of the impact of excellent Customer Service. Is what you're giving a true expression of gratitude for the customer's business and support? Or is your loyalty program instead of a true expression of gratitude?

My Heroes know that I appreciate them...from the bottom of my heart. The badge is worthless, my sincere and heartfelt appreciation is priceless. And they know that. In Parable 2, had the CSR said those words - even if she was lying - to me the first time, I would have felt much more appreciated than when she responded with "Well,I don't know...there's not much I can do."

When I call a business that I've supported for years and say, hey, can I get a coupon or something, the wrong response is "Well, we don't have anything like that." The right response is to offer something, anything. "Of course, ma'am! If you come in today, we'll give you...." It absolutely doesn't matter how small the thing is, it's not the the thing I care about. It's the way the thing is presented. What I'm actually asking for is that you recognize and appreciate me and my business.
So, if an airline says, "We see that you've flown with us three times this month and we just wanted to say 'thanks,' so here's a free drink coupon for you." It's worth, what, $6? But it would make me feel good. Like someone noticed me. I feel that my contribution is recognized.

 Providing customers with a pleasant feeling of recognition for their business is the very least thing and the most effective thing you can and should do for good customer service.